Effective Date: August 3, 2024
At Aurin Knitwear, we strive to ensure our customers are satisfied with their purchases. If you are not completely happy with your order, please review our refunds and returns policy below.
1. Return Conditions
You may return items purchased from www.aurinknitwear.com under the following conditions:
- Eligibility: Items must be returned within 30 days of the purchase date.
- Condition: Items must be unused, unwashed, and in the same condition that you received them. They must also be in the original packaging.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
2. Initiating a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at aurinknitwear@gmail.com with your order number, the item(s) you wish to return, and the reason for the return.
- Return Authorization: We will review your request and, if approved, provide you with a return authorization and instructions on how to send your item(s) back to us.
- Shipping: You are responsible for paying the shipping costs for returning your item(s). Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
3. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund:
- Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
- Rejection: If your return is rejected, we will notify you via email and provide the reason for the rejection.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at aurinknitwear@gmail.com with your order number and details about the defect or damage. We will provide you with instructions on how to proceed with the exchange.
5. Non-Returnable Items
Certain items are exempt from being returned, including:
- Custom-made or personalized items
- Gift cards
- Items purchased on sale or clearance
6. Fees and Costs
- Return Shipping Costs: Customers are responsible for the cost of return shipping.
- Restocking Fee: A restocking fee may be applied for items that are not returned in their original condition or packaging.
7. Contact Information
If you have any questions or need assistance with a return or refund, please contact our customer support:
- Email: aurinknitwear@gmail.com
- Address: Aurin Knitwear, 13 Szent László, Baja 6500, Hungary
We are committed to providing excellent customer service and will do our best to address your concerns promptly.
By shopping with us, you agree to this refunds and returns policy. We reserve the right to update or modify this policy at any time, and changes will be posted on this page.
Thank you for choosing Aurin Knitwear!